FAQs

What about the status of my online purchases & cashback notifications?

With some of the on-line transactions, it may take up to 45 days to see the cashback credit in your wallet. In the interim, we will show these on-line transactions in the notifications tab as “pending”.  We will show the name of the on-line merchant, date of purchase and dollar amount within the 3 days

2022-12-27T22:34:19+00:00December 27th, 2022|

How and when do I get my cashback that I earned?

For in-store and online purchases, when you reach $10 or more in accrued cash back, you’ll automatically receive an email. From the email, you’ll be able to select a gift card from leading brands such as Starbucks, Amazon, Apple, Best Buy, Nordstrom and many more. Numerous charities are available should you choose to donate. Any

2022-12-27T22:33:53+00:00December 27th, 2022|

How do I see my rewards and cashback dollars?

“My Rewards” tab at the bottom of the app will show you the myGini rewards as well as cashbacks together with the related purchases. You will also receive a push notification to your smart phone in the form of a sales receipt every time you earn a cashback for a purchase.

2022-12-27T22:33:28+00:00December 27th, 2022|

Can I turn the notifications off?

You can turn them off under the settings - notification tab which is located on the upper left side of the app. We highly recommend that you keep them on to track your transactions securely and take advantage of myGini promotions.

2022-12-27T22:32:43+00:00December 27th, 2022|

Why do I receive notifications?

To inform you of rewards/cash backs/points you just earned. Or to let you know about a great myGini promotion. You may also receive a notification when you are near a great offer.

2022-12-27T22:32:09+00:00December 27th, 2022|

Are my cards kept in a secure environment?

Yes. We use Microsoft’s Azure Cloud and have the highest security clearance for payment card transactions called PCI Level 1. Very few companies have such a level of security. Sensitive information is always kept with bank level encryption. As such, no one has access to your card data, including us working at myGini.

2022-12-27T22:30:41+00:00December 27th, 2022|
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